Frequently Asked Questions.
01. General Ordering Information
How do I place an order on Afi and Me Creations?
Browse our collection and add the items you wish to purchase to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order.
Can I place an order over the phone?
Currently, we only accept orders through our website to ensure accurate processing and record-keeping.
02. Payment Methods
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is it safe to use my credit card on your website?
Yes, our website uses secure encryption to protect your payment information. We comply with all industry standards for data security.
03. Shipping and Delivery
How much does shipping cost?
Shipping costs vary based on your location and the size of your order. Shipping fees will be calculated at checkout.
Do you offer international shipping?
No, we currently do not offer shipping to international destinations. Please check our shipping policy for more details on international shipping.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times depend on your location and chosen shipping method.
How can I track my order?
You can track your order with your email id and order number using this link.
04. Order Changes and Cancellations
Can I change my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed and shipped.
How do I cancel my order?
To cancel an order, contact us immediately. If the order has not yet been processed, we will cancel it for you. If it has already been shipped, you may need to follow our return process.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
05. Returns and Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition, unused, and with all tags attached. Please see our return policy for more details.
How do I return an item?
To initiate a return, contact our customer service team for instructions. You will need to provide your order number and reason for return.
Can I exchange an item?
Yes, exchanges are possible. Contact us with your order details, and we will guide you through the exchange process.
